Real You Time Terms & Conditions

I am a consultant in Melbourne helping people uncover who they really are, leading them to their lives, so they can know  what they are capable of, where they are going, and how they are going to get there.

I work with people who have been attached to what they’re not (negative narratives) for far too long and are serious about separating from it.  This means giving up what is holding them back so they can create the life they have always wanted.  All the while becoming more confident, assured, and directed.

I can help you do the same.

 

Our relationship

I will work with you on a one-on-one consulting basis.  Consulting is essentially having a conversation to gain information.  The purpose of my partnerships is to develop awareness, thinking, and abilities in order to help a person identify and achieve their personal goals.

In all of our conversations, I will be direct and honest, and encourage you to do the same.  The success of our consulting relationship depends upon your willingness to remain open and committed to the process.

I offer face-to-face consultations with clients in East Melbourne, just out of Melbourne’s CBD, on Tuesdays, Wednesdays and Thursdays.  I can also provide consultations via Zoom/Skype/FaceTime/telephone during the week if you prefer.

Remember, Real You Time is only a conversation.  If there are major psychological issues holding you back such as anxiety, depression or distressing events from your past speaking to a psychologist would be more appropriate.  Similarly, if there are dysfunctional patterns in your work or personal life that keep occurring, a psychologist may be better able to help you resolve these.

 

My commitment to you

  • I will always hold you in positive regard.
  • I will be on time to all our consultations and well prepared.
  • I will not judge you or your perception of the world.
  • All my strategies and techniques are by invitation only (I do not force change on my clients) but offer you awareness, ideas, and the tools to take action.
  • It is my duty to protect your health and well-being or that of others.  Should I reasonably believe that you are a risk to yourself or others, I will report your case to the necessary authorities for care and protection.
  • I will keep your personal and confidential information in strict confidence, subject only to those limited circumstances where I am obliged to share your information in the case of a health emergency or otherwise in response to a court order or legal subpoena.  I will always notify you before sharing your information.  Please see the Real You Time privacy policy at www.realyoutime.com/privacy-policy.

 

Are you ready?

I work with people who want to be real and free in their life.  Most people I’ve worked with unequivocally know if my thinking fits theirs.  The identification with the emotions and feelings I speak of are deep-seated and the only focus is replacing thinking that keeps you stuck with thinking that can allow you to move beyond where you are.

If you are considering working with me, you might like to speak with me first.  I would encourage that and also attending a workshop.  Please give me a call on 0413 419 366 and ask me anything you would like to know about what I do.

If you decide to go ahead, please select the program type  you would like at www.realyoutime.com/services.

I will then call you to say hello and we will arrange a time for your first session.  I’ll send you a Welcome Pack, containing my office details and small questionnaire.  There’s nothing private or intrusive asked beyond your name and contact number.  You don’t need to write about what’s holding you back.  If you choose to write down what you believe is holding you back, I will have more of an idea about who you are, what you want to achieve and where you’re at.  It will also help me know quickly what parts of my work you need.

General

  • The first consultation only runs for a total of [90] minutes.
  • All subsequent consultations run for a total of [60] minutes.
  • You must be at least [18] years of age to receive my consultation services.
  • You must complete and provide us with a “Welcome Pack” prior to your first consultation.
  • Bookings will be made after sessions have been paid and I call you.
  • Payment must be made before a booking.
  • All consultations are non-transferable and non-refundable.  Only the person booked into a consultation may participate in the consultation.  If someone other than the person booked in arrives to use the consultation, they will be turned away or asked to purchase their own consultation session.
  • Consultation sessions are valid for 4 months from the date of purchase.  This time period may be extended if you are injured, suffer severe emotional circumstances or extreme sickness.  Please ensure that you contact Real You Time as soon as possible if these circumstances arise, noting that Real You Time may request a medical certificate or similar prior to agreeing to an extension.
  • Any consultation sessions that you have purchased but which have not been used within the 4-month validity period noted above will expire and you will not be entitled to any refund.
  • You warrant that any information you give to Real You Time will always be accurate, correct and up to date.
  • If you feel depressed or otherwise psychologically stressed to the point where it is interfering with life, you must seek the services of a licensed counsellor or therapist.

Rescheduling sessions by clients

At Real You Time we understand that sometimes unforeseen circumstances arise from time-to-time.  If something should arise for you which means that you are no longer able to attend a consultation that you have booked, we ask that you reschedule your consultation at least 48 hours before the start time of that consultation.

All reschedules are to be made by calling 0413 419 366.

Our reschedule policy will be strictly enforced to ensure that your consultation time can be offered to someone else who is also seeking our services.  If we don’t hear from you about your reschedule in accordance with these times (including where you are a no-show to a consultation without providing us notice), we will not be able to provide you with a refund, reschedule your session or otherwise provide you with consultation credit and you will be charged the full rate.

Cancellations by Real You Time

We do not anticipate ever needing to cancel a consultation once it has been booked.  However, should the unforeseen arise, we will contact you as soon as possible to inform you of the cancellation and to reschedule if you wish.  If you do not choose to reschedule, Real You Time will provide you with a full refund for the cancelled consultation.

 

Acknowledgement and agreement

General

By booking a consultation session offered by Real You Time, making payment for that consultation session and/or attending the session, you agree that these terms will apply unamended to the fullest extent permitted by law.  Each time you use Real You Time’s services, you agree to comply with, and be bound by, these terms and acknowledge that Real You Time may rely upon your agreement.

In consideration for being permitted to participate in the consultations offered by Real You Time, you waive, release and forever discharge Real You Time and its officers and employees from any and all responsibilities, liability or damages resulting from your participation in such consultations.  You expressly assume and accept all risks associated with any decisions that you may make based on any of our services or guidance.  You agree that neither you, your heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Real You Time or its officers or employees for any loss or costs incurred by you as a result of any guidance, advice, coaching, materials or techniques used or provided by us, whether caused by negligence or otherwise.

Whilst Real You Time is always committed to act in good faith, results are not guaranteed, and in the unlikely event of any dispute arising between us, Real You Time’s liability will, subject to the below, be strictly limited to the fees paid.  Subject to those aspects of the Australian Consumer Law which cannot be reduced or modified, in no event will Real You Time be liable for any special, punitive, incidental, indirect, or consequential damages of any kind in connection with our services or this agreement.

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.  For major failures with the service, you are entitled:

  • to cancel your service contract with us; and
  • to a refund for the unused portion, or to compensation for its reduced value

You are also entitled to be compensated for any other reasonably foreseeable loss or damage.

If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.

All the material and information that we provide both on the Real You Time website and in consultations is subject to copyright (owned by Real You Time).  All the materials and information that we provide is general information, often in summary form.  None of the materials or information that we provide constitute medical, financial or legal advice and should not be relied upon as such.  Formal medical, financial and legal advice should be sought in particular matters.

This agreement is subject to the laws of Victoria and Australia.  If there is a dispute between us that results in litigation, then we must submit to the jurisdiction of the courts of Victoria.

Your express understanding

By booking a consultation session offered by Real You Time, making payment for that consultation session and/or attending the session, you agree that these terms will apply unamended to the fullest extent permitted by law.  Each time you use Real You Time’s services, you agree to comply with, and be bound by, these terms and acknowledge that Real You Time may rely upon your agreement.

  • I understand that the consulting services I will be receiving from my consultant are not offered as a substitute for professional mental or medical health care and are not intended to diagnose, treat, or cure any mental health or medical conditions.  I also understand that my consultant is not acting as a mental health counsellor or a medical professional.
  • I understand that coaching is, at present, an unregulated industry and that my consultant is not licensed by the State of Victoria or any other state.  I also understand that for all legal purposes, the services provided by my consultant will be considered to be provided in the State of Victoria.
  • I understand and agree that I am fully responsible for my well-being during my consulting sessions, and subsequently, including my choices and decisions.
  • I understand that consulting is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and I will not use it in place of any form of therapy.
  • I understand that all comments and ideas offered by my consultant are solely for the purpose of aiding me in achieving my defined goals.  I can give my informed consent, and hereby give such consent to my consultant to assist me in achieving such goals.
  • I understand that results are not guaranteed, and that Real You Time holds no responsibility for the actions, choices, or decisions made by me.
  • I understand that the use of technology is not always secure, and I accept the risks of confidentiality in the use of email, text, phone, Skype and other technology.

Service terms last updated: July 2019